Case Study: LifeCare Assurance Company achieves streamlined HR operations and reduced paperwork with Epicor HCM

LifeCare Assurance Company - Customer Case Study

LifeCare Assurance Company, a Woodland Hills, CA–based long‑term care insurance provider, needed a better HRIS after discovering its legacy system lacked manager and employee self‑service. That gap placed heavy administrative strain on HR and made tasks like open enrollment and performance reviews slow and paper‑intensive.

LifeCare implemented Epicor HCM (SQL Server‑based), which provided out‑of‑the‑box manager and employee self‑service, easy integration with other applications, and only minor customizations for California overtime rules. As a result, the company streamlined performance reviews and open enrollment, improved reporting and organizational charts, empowered managers and employees to handle their own data, and significantly reduced HR’s workload.

LifeCare Assurance Company

Iris Breeze

HRIS Administrator, LifeCare