Case Study: Leon’s Car Care Center achieves rapid repair orders and reliable same‑day service with Epicor

Leon's Car Care Center - Customer Case Study

Leon’s Car Care Center, a three‑location automotive service shop in Eureka, California with about 30 employees, struggled with busy morning rushes and the need to provide accurate same‑day repair estimates while sourcing the correct parts quickly. Relying on phone calls to the parts counter slowed estimates, introduced guesswork, and limited throughput during peak periods.

By integrating Epicor’s R.O. Writer with AConneX and the Cover‑to‑Cover electronic catalog at Six Rivers Warehouse, Leon’s staff perform VIN‑driven parts lookups, view images and specs, and place orders instantly — with parts often delivered within 30 minutes. The change cut phone traffic, let Leon’s complete repair orders in minutes (about 90% of its ~800 monthly parts orders are now electronic), boosted productivity and customer satisfaction, and helped Six Rivers handle ~40% of orders electronically without adding staff.

Leon's Car Care Center

Dale Warmuth

General Manager, Leon’s Car Care Center