Case Study: Raymond Building Supply achieves streamlined operations and growth without adding staff with Epicor BisTrack

LBM dealer streamlines operations and grows business with Epicor BisTrack software

Raymond Building Supply, a lumber and building materials dealer based in North Fort Myers, Florida with four showrooms and a door and millwork plant, needed to grow despite a weak market while streamlining order entry and eliminating costly delivery disputes and redundant admin work. The company sought better operational control and faster access to reports and order information to support growth without adding staff.

In 2009 Raymond implemented Epicor BisTrack, which automated manual tasks (order re‑entry, reporting, inventory, tax calculations, document linking) and added dashboards, smartviews, and mobile delivery photo capture. The result: fewer administrative staff, large time savings, reduced errors and delivery disputes, more proactive managers with real‑time visibility, and a scalable operation positioned for growth without additional hires.

Raymond Building Supply

Candy Loweke

Process Analyst