Case Study: Biu Chun Watch Hands achieves 50% productivity boost and 90%+ error reduction with Epicor ERP

Laying the Foundations for Industry 4.0 to Drive Business Growth

Biu Chun Watch Hands & Parts Manufacturers Limited (BCWH) is a Hong Kong–headquartered watch‑parts maker with a production plant in Dongguan and a 40‑year reputation for precision watch and clock hands. The company’s growth was constrained by an inadequate ERP system that forced manual workflows, limited information sharing, and hindered quality control across tens of thousands of designs and very high order volumes.

BCWH implemented Epicor ERP after a tailored demonstration, automating workflows and improving data transparency. The result: productivity increased by about 50%, order errors dropped by more than 90%, headcount was optimized, decision‑making improved, and the company established a scalable foundation for Industry 4.0 initiatives and future growth.

Biu Chun Watch Hands

Michael Mok

Chief Financial Officer