Case Study: Munch's Supply achieves 20 years of scalable growth and 24/7 order fulfillment with Epicor Eclipse

Laying the Foundation for 20 Years of Growth and Success

Munch’s Supply Company, a New Lenox, Illinois–based HVAC distributor with 270 employees and 11 locations, needed to better integrate operations and share information in real time to support increasingly mobile, time-sensitive customers. With contractors demanding on‑demand delivery, quick will‑call service, and the ability to order from the field, the company’s challenge was to transfer work seamlessly across branches and meet urgent requests without losing business.

Munch’s implemented Epicor Eclipse to provide real‑time messaging, centralized inventories, EDI invoicing, RF barcode capture, and an online customer portal. The system enabled 24/7 order processing and faster next‑day deliveries (including a documented 5pm-to-9am urgent delivery), reduced errors and labor (avoiding the need for roughly six extra staff), cut credit‑card processing costs by 33%, sped shipping/packing, and allowed a systems conversion for an acquisition in 45 days—becoming the company’s operational foundation for 20 years.

Munch's Supply

Bob Munch

Chief Executive Officer