Case Study: Klem’s achieves 10% lower inventory costs and 15% higher turns with Epicor Eagle Planner Series

Klem’s increases profitability with Epicor Eagle Planner Series Solutions

Klem’s is a family‑run general store in Spencer, Massachusetts, operating a 75,000‑sq‑ft location with roughly 300,000 SKUs. Despite a long history dating to 1946, the retailer struggled with accurate sales forecasting, managing price changes across hundreds of vendors and categories, and quickly accessing the right data—issues that led to stockouts, overstocking, and staff spending time ordering instead of serving customers.

Klem’s implemented Epicor Eagle along with Eagle Inventory Planner, Pricing Planner, and Performance Manager to automate forecasting, pricing analysis, and reporting. The result: inventory costs fell 10%, turns rose 15%, nearly two full‑time employee equivalents were saved, stockouts were reduced, margins improved (with Pricing Planner paying for itself in a week), and Performance Manager uncovered return‑abuse—contributing to higher sales, better customer service, and three of the store’s biggest sales days ever.

Klem's

Nick Kachadoorian

IT Inventory and Purchasing Manager