Case Study: Klem's achieves revenue growth with Epicor Gift Card Solution

Klem's - Customer Case Study

Klem’s is a 75,000 sq. ft. general store in Spencer, Massachusetts, managing some 300,000 SKUs. The company wanted to replace slow, handwritten paper gift certificates with a modern gift card program to boost revenue and provide loyalty customers with convenient in‑store rewards.

Klem’s implemented Epicor Eagle with the Epicor Gift Card solution, activating cards on existing credit‑card terminals and training staff to promote them. In the first four months they sold 500 cards generating $18,000, gained real‑time visibility into outstanding balances and purchasers, and plan to link gift cards to their rewards program — driving convenience, increased sales, and strong staff and customer approval.

Klem's

Nick Kachadoorian

IT Inventory and Purchasing Manager