Case Study: Davis & Warshow achieves 95% reduction in shipping errors and streamlined shipping with Epicor Eclipse Carton Packing

Kitchen and bath distributor streamlines shipping with Eclipse Carton Packing

Davis & Warshow, a Maspeth, New York–based plumbing and heating distributor founded in 1925 with 230 employees, supplies high-end residential and commercial projects across the city. Facing limitations in their legacy ERP, the company needed to improve the accuracy and traceability of outgoing shipments to reduce errors and customer inquiries.

They implemented Epicor Eclipse with Carton Packing (serving as a long‑term beta partner) to add carton-level IDs, barcode/RF scanning, automatic labeling, and optimized packing workflows. The solution ensured orders are picked, staged, and double‑checked before shipping, greatly improved shipment tracking, reduced follow‑up calls, and delivered a 95% decrease in shipping errors.

Davis & Warshow

Stan Pilinko

Vice President of Operations, Davis & Warshow