Case Study: Keim Lumber achieves significant delivery capacity and operational efficiency gains with Epicor Catalyst

Keim Lumber - Customer Case Study

Keim Lumber is a fourth-generation, family-owned lumberyard in Charm, Ohio, serving builders, remodelers and DIY customers since 1911. Facing a need to replace its legacy system and unify retail, hardwood manufacturing (accumulation, drying, remanufacturing) and third‑party integrations for dispatch, delivery and estimating, Keim sought a single ERP to improve efficiency and scale without adding headcount.

Keim implemented Epicor Catalyst with Dispatch and Delivery Management (DDMS), Business Process Management (BPM), a millwork configurator and Document Management, plus dashboard tablets for drivers. The result: dispatchers can schedule hundreds of deliveries per day (one scheduled 330 orders), drivers capture electronic signatures/photos, millwork pricing is faster and more accurate, 2,500 monthly statements are automated, and the company is handling higher sales volume and growing revenue with the same staff.

Keim Lumber

Lavern Schlabach

Director of Accounting and Technology, Keim Lumber