Case Study: Johnstone Supply achieves streamlined operations and increased profitability with Epicor Eclipse

Johnstone Supply - Customer Case Study

Johnstone Supply (Brooklyn Heights, OH) is a 350‑store HVAC distributor network that required a distributor‑specific ERP to centralize product, pricing and vendor data, improve inventory visibility across locations, and streamline ordering and payables for its owner‑groups. Epicor’s challenge was to provide Johnstone‑specific implementations, data conversion, training and integrations that drive greater efficiency and profitability versus generic systems.

Epicor delivered the Johnstone‑tailored Eclipse solution with automatic nightly product/pricing/cost updates, shared inventory visibility, automated PO transmission (including drop‑ship options) and advance shipment notifications, plus AutoOrder, RF warehouse management and BI/Strategic Pricing integrations. Backed by 15+ years of Johnstone implementations and adoption by over a third of Johnstone stores (30+ owner‑groups), customers gained faster, more accurate ordering, tighter inventory control and measurable margin improvements (Strategic Pricing typically yields a 2–4% margin lift).

Johnstone Supply