Case Study: Johnstone Supply achieves 33% revenue growth and faster order processing with Epicor Eclipse

Johnstone Supply - Customer Case Study

Johnstone Supply of Tacoma is a 31‑employee HVAC distributor in Tacoma, Washington and a member of the Johnstone Supply cooperative. Facing the need to improve operational efficiency and customer service while growing revenue and increasing inventory turns, the company sought a modern ERP solution to speed order handling, improve inventory visibility, and reduce manual data entry.

Johnstone implemented Epicor Eclipse with mobile and third‑party integrations (B2B Seller, Innovo OE Touch, bar codes and mobile scanners), streamlining workflows and enabling live visibility across orders and inventory. The result: revenues rose 33%, inventory turns increased 10%, fill rates stayed high, order processing for a major customer was cut by 40 minutes (arriving in the warehouse two hours earlier), and the team handled higher volume without adding sales or accounting staff.

Johnstone Supply

Ryan Sadlier

Owner/IT Manager