Case Study: Johnstone Supply–Jacksonville achieves faster front-counter service and improved order processing with Epicor Solar Eclipse

Johnstone distributor The Ware Group excels with Epicor Eclipse

Johnstone Supply–Jacksonville, a Johnstone distributor serving the HVAC market from 10 Florida locations, sought to improve front-counter efficiencies and modernize its ERP after years on Epicor Eclipse Eterm. Leadership wanted faster customer service and better end-to-end order processing while positioning the business to take advantage of new Epicor functionality.

The company upgraded to Epicor’s Solar Eclipse with a deliberate, branch-by-branch rollout, using preloaded software, webinars, standardized templates/widgets, and targeted hardware upgrades. The go-live was smooth—all branches were operational within 30 days—and within six months the distributor saw measurable gains: quicker front-counter transactions, one-window order finalization, improved order processing, and readiness for future growth.

Johnstone Supply

Don Livingston

VP of Finance, IT, and HR