Case Study: Jay's Hardware (Jay's ACE Hardware) saves 12+ training hours per new hire with Epicor Training on Demand

Jay's ACE Hardware - Customer Case Study

Jay’s Hardware Inc., a family‑owned hardware store in Wrens, Georgia, grew to 12,000 sq ft over two decades but faced inefficient new‑hire onboarding: training was entirely hands‑on, relied on paper manuals, and required managers to spend up to four days per employee away from their duties.

After implementing Epicor Training on Demand, Jay’s moved to storewide, personalized, computer‑based, self‑paced training. The program cut training time by at least 12 hours per new hire, freed managers for other work, proved inexpensive and customizable, and helped employees become competent on the Eagle system more quickly.

Jay's ACE Hardware

Preston Bullock

Chief Executive Officer