Case Study: Intown Ace Hardware achieves faster customer service and smarter buying decisions with Epicor Eagle Mobile Manager

Intown Ace Boosts Level of Customer Service with Quick Answers and Better Buying Decisions—All from a Smartphone

Intown Ace Hardware, a single-store but large and award-winning Ace location in Decatur/Atlanta, faced the challenge of staying on top of store performance while away, making informed buying decisions at markets, and being more effective on the sales floor. Owners needed quick access to sales, inventory, and department performance to run the store efficiently and improve customer service.

They implemented Epicor Eagle Mobile Manager on smartphones, giving instant access to top-seller lists, sales history, quantity-on-hand, and price lookup. The result: faster, smarter buying at markets, on-the-spot inventory optimization and ordering, improved customer service with immediate price checks, higher staff morale, and the ability to stay connected to store performance even when offsite.

Intown Ace Hardware

Dave Jones

Co-Owner