Case Study: Interstate Connecting Components, Inc. achieves one-click CRM efficiency and same-day quotes with Epicor Prophet 21

Interstate Connecting Components, Inc. - Customer Case Study

Interstate Connecting Components (ICC) is a Lumberton, New Jersey–based distributor of military and industrial connectors with 115 employees and $34M in annual revenue, serving customers such as Lockheed Martin and Boeing. ICC needed a cost‑effective CRM that would drive adoption and give sales reps clear, timely access to customer and opportunity data without the duplication and extra work of a separate system.

ICC implemented the built‑in CRM capabilities of Epicor Prophet 21, giving reps one‑click access to accounts, tasks, opportunities and workflow. Adoption and sales productivity increased, call planning improved, quotes can often be returned the same day (boosting the quote/order ratio), management gains better reporting and visibility, and the company saved about $40,000 versus deploying a standalone CRM.

Interstate Connecting Components, Inc.

Scott Jacobs

President, Interstate Connecting Components Inc.