Case Study: Industrial Supply Company achieves sales growth and improved profitability with Epicor Prophet 21

Industrial Supply Company Supports Sales Growth with Prophet 21

Industrial Supply Company, a Terre Haute, Indiana–based industrial distributor founded in 1915 with four branches and 55 employees, shifted from serving coal and brickmaking to primarily MRO and industrial supplies. Facing rising competition and operational strain, the company needed better inventory control, automation, and customer service to reduce costs, eliminate dead stock, and support sales growth.

They implemented Epicor Prophet 21 (with SQL-based BI), Epicor B2B Seller, wireless warehouse management, and DynaChange customizations to automate processes and surface actionable data. The result: higher sales volume, improved inventory accuracy and efficiency, reduced costs and customer-service workload, and the ability to grow (acquisitions and new branches) and hit record sales months without adding staff.

Industrial Supply Company

Brian Williams

Director of IT, Industrial Supply Company