Case Study: Ballard Hardware and Supply Company achieves streamlined, modernized order processing and fulfillment with Epicor BisTrack

Industrial Distributor Uses Epicor BisTrack to Modernize and Streamline Order Processing and Fulfillment

Ballard Hardware & Supply Company, a sixth-decade industrial distributor in Seattle serving marine, industrial and construction customers, was held back by outdated systems that made order processing, fulfillment and customer service difficult. Large, staged orders (often hundreds of lines), complex multi-process work orders, poor product lookup and a tangled local tax environment created paperwork, delays and overtime during peak seasons.

Implementing Epicor BisTrack modernized Ballard’s order management, inventory and financial reporting, enabling streamlined staging, multi-vendor work orders, advanced product searches, role-based dashboards and better tax handling. The result: faster, more professional customer service with real-time financial snapshots, no added staff or overtime during busy periods, simplified workflows (signature capture, payment tokenization, AP scanning) and ongoing efficiency improvements.

Ballard Hardware and Supply Company

Doug Freyberg

Vice President, Ballard Hardware & Supply Company