Case Study: Thompson Pharmacy achieves integrated prescription management and major cost savings with Epicor Eagle

Independent pharmacy improves operations with Epicor solutions

Thompson Pharmacy, an independent community-focused retailer founded in 1966 in Altoona, PA, operates four stores with about 120 employees. As the business expanded it outgrew its legacy point-of-sale system: it couldn’t integrate with the QS/1 prescription management system, handle multi-store operations, or support efficient inventory and loyalty processes, forcing time-consuming manual work and extra labor.

Thompson implemented Epicor Eagle and Epicor Eagle Loyalty, achieving full integration with QS/1, real-time POS updates, handheld inventory management, and an electronic rewards program. The changes cut labor needs (two people now manage POS across four stores), saved thousands annually on loyalty administration, sped reporting, and provided a scalable system for future growth.

Thompson Pharmacy

Mindy Baker

Store Manager