Case Study: Kimal Lumber Company achieves operational efficiency and enhanced customer service with Epicor BisTrack

Independent Lumber Dealer Operates More Efficiently and Provides Enhanced Levels of Customer Service With Epicor BisTrack Software

Kimal Lumber Company, a Nokomis, Florida–based independent lumber dealer founded in 1981 with six locations (including a design center, truss manufacturing, multiple lumberyards, and a window and door facility), faced an aging ERP and operational inefficiencies that limited customer service. With roughly 25 trucks making 185 deliveries daily and inconsistent processes across sites, the company sought a technological boost and a chance to standardize best practices by replacing Epicor Falcon.

Kimal implemented Epicor BisTrack with Journey Planner, BisTrack Delivery, and Training on Demand to automate purchasing, order processing, dispatch, and delivery while providing role-based training. The result: streamlined lumber, truss, and manufacturing operations; optimized truck and driver usage with real-time delivery tracking, photos, and customer notifications; improved inventory accuracy through kits and cycle counting; fewer delivery errors and higher margins, supported by smoother go‑live thanks to comprehensive training.

Kimal Lumber Company

Allen Bavry

Information Technologies-Corporate