Case Study: Hartville Hardware achieves increased sales and customer loyalty with Epicor Eagle

Increases Sales and Customer Loyalty with Epicor Eagle

Hartville Collectibles is a family-owned specialty retail store in Hartville, Ohio (part of Hartville Hardware) that sells women’s apparel, accessories and gift items. The business faced the challenge of running a dynamic, inventory‑intensive collectibles operation—many items lack UPCs—and needed better purchasing and merchandising insight to buy the right products in the right quantities.

The store implemented Epicor Eagle for POS, inventory, physical counts and reporting, which simplified label printing for non‑UPC items and streamlined receiving and selling. Automated sales reports revealed top sellers (leading to remerchandising of hair ties and expansion of Pandora displays), increased revenue, and enabled VIP customer tracking and private events that boosted customer loyalty.

Hartville Hardware

Jade Liechty

IT Manager