Case Study: Ace Hardware of Lake Gaston achieves higher margins and streamlined operations with Epicor Eagle Planner Series

Improves operations and profitability with Epicor Eagle planner series

Ace Hardware of Lake Gaston (with a second location in Rolesville, NC) faced the challenges of managing highly seasonal inventory in a resort market, maintaining healthy margins with limited space, and running two stores from a remote location with high freight costs. The owners needed better forecasting, pricing strategy, and store-level visibility to control inventory carrying costs, improve cash flow in the off‑season, and optimize staffing and service.

They implemented Epicor Eagle and the Eagle Planner Series—Inventory Planner, Pricing Planner, Performance Manager, and Mobile Manager—to create data-driven inventory and pricing strategies and real‑time store dashboards. The result: lower off‑season inventory and improved cash flow, more precise forecasting and instant price changes, a projected 2% year‑over‑year margin increase, better scheduling and add‑on sales from affinity data, and on‑the‑go inventory and sales visibility that raised customer service levels.

Ace Hardware of Lake Gaston

Paul Owens

Owner