Case Study: Nugent & Potter improves customer service and gains efficiencies with Epicor Eagle Core Upgrade

Improves customer service and gains efficiencies with new applications

Nugent & Potter is a fourth-generation, family‑owned plumbing supply and hardware store in Southampton, NY, serving mainly contractors with a self‑service warehouse layout. Facing pressure to run a more efficient operation without adding staff, the company sought to modernize its long‑standing Epicor Eagle system to cut costs and speed everyday processes.

By implementing the Epicor Eagle Core Upgrade along with Advanced Receiving, Document Management and the In‑Store Gift Card module, Nugent & Potter gained faster access to customer records, streamlined receiving and AP workflows, and introduced flexible gift‑card options for credits, promotions and donations. The changes delivered quicker answers to billing inquiries, measurable back‑office time savings, improved receiving accuracy and overall cost reductions—improving customer service and operational efficiency.

Nugent & Potter

Mike Finocchiaro

Assistant Manager