Case Study: BURNCO Landscape Centre achieves 24/7 online sales and improved customer experience with Epicor iNet eBusiness Suite from Epicor

Improves customer experience and gains competitive edge with Epicor® iNet™ eBusiness Suite

BURNCO Landscape Centre, a Calgary-based division of a 103-year-old family-owned aggregate business, operates 16 landscape centres across Western Canada. Tasked with replacing an in-house POS and delivering a consistent eCommerce experience across 15 stores in three provinces, BURNCO needed a 24/7 online storefront to improve customer experience, provide accurate product and pricing information, and stay competitive.

BURNCO deployed Epicor Eagle and Epicor iNet eBusiness Suite to create an integrated online store with centralized SKU and image management, real-time pricing, flexible shipping rules for bulky items, and automatic routing to the nearest in-stock store. The solution enabled next-day delivery, reduced phone inquiries, improved support for design questions, added mobile-friendly tools and calculators, and delivered operational savings along with a stronger competitive position.

BURNCO Landscape Centre

Steven Sample

Landscape Administration Supervisor