Case Study: D&L Farm and Home achieves improved outside sales effectiveness and faster customer service with Epicor Eagle Mobile Manager

Improved outside sales effectiveness with customer and product Information

D&L Farm and Home is a five-location nursery, farm and feed retailer in North Texas that needed to strengthen customer relationships and make outside sales more effective so it could compete on service rather than price. Their outside sales rep frequently had to delay answers or interrupt store staff to get pricing and stock information, which hurt responsiveness and sales momentum.

By implementing Epicor Eagle and Epicor Eagle Mobile Manager, D&L gave sales and management mobile access to customer histories, inventory, pricing and store performance. The field rep can now provide instant quotes, check SKU availability, and arrive better prepared, while managers monitor stores and receive alerts remotely—resulting in faster closes, higher sales-call efficiency, and noticeably improved customer service.

D&L Farm and Home

Lezlie MacElroy

Treasure