Case Study: Pine Hills Nursery improves customer experience with Epicor Propello

Improved Customer Experience for a Family-Owned Horticulture and Landscaping Destination

Pine Hills Nursery, a family-owned horticulture and landscaping business in Pass Christian, Mississippi, wanted to modernize its retail operations and improve oversight as a new generation took the lead. The nursery needed a better way to manage pricing, inventory, and sales information across its large site, replacing manual processes and making it easier for staff to help customers quickly. Epicor’s cloud-based retail solution, Epicor Propello, was used to support that shift.

Epicor implemented Propello to digitize pricing, inventory, and reporting, with every sale automatically updating stock levels and revenue. The browser-based system gave Pine Hills Nursery real-time access to business data from anywhere, improved customer service by showing product availability instantly, and helped the team focus on what was selling and where to promote. Rachel Bond said the solution also made ordering easier for her mother and improved organization across the business.

Pine Hills Nursery

Rachel Bond

Pine Hills Nursery