Case Study: Hyatt International Corporation achieves streamlined global financial management and real-time reporting with Epicor iScala for Hospitality

Hyatt International Corporation - Customer Case Study

Hyatt International Corporation, a global hospitality company with 210 locations, faced growing pains as its long-standing proprietary back-office systems could not support multinational complexity — lacking the breadth of financial functionality, globalization, multi-currency and multi-language capabilities needed to manage PMS, POS and accounting across diverse regions.

Hyatt implemented Epicor iScala for Hospitality as a centralized, integrated back-office solution. The rollout enabled real-time financial and operational reporting, multi-currency/multi-language support, and seamless PMS/POS integration, cutting daily cycle times by over an hour, improving controls and auditability, and enhancing inventory, food-costing and requisition processes; the system is now the recommended standard across Hyatt International properties.

Hyatt International Corporation

Gebhard Rainer

Vice President of Hotel Finance and Technology, Hyatt International