Case Study: Frameless Hardware Company streamlines custom quoting and accelerates order processing with Epicor CPQ

How FHC Revolutionized Custom Quoting with Epicor CPQ

Frameless Hardware Company, a leading manufacturer of custom glass and glazing products, struggled to accurately quote highly complex, made-to-order configurations using manual, spreadsheet-based processes. Siloed sales, engineering, and manufacturing systems also caused time-consuming handoffs, errors, and delays, while the lack of lifelike product visualization made it harder for customers to feel confident in their purchases. FHC turned to Epicor CPQ to address these challenges.

Epicor implemented a centralized CPQ solution for Frameless Hardware Company that automated configuration, pricing, visualization, document generation, and downstream order flow in a single workflow. The result was a major efficiency boost: large quotes that once took 1–2 hours now take just 10–15 minutes, 90% of orders no longer require manual engineering work, and customers can receive instant custom pricing without waiting up to 48 hours for a quote.

Frameless Hardware Company