Case Study: Radwell International achieves 30–40% faster picking and same-day shipping with Epicor Prophet 21

How Epicor Prophet 21 helps Radwell International improve customer service and compete against industry giants

Radwell International is a family-owned industrial distributor headquartered in New Jersey with global offices that specializes in industrial automation, repairs and sourcing obsolete parts. The company was hampered by fragmented data across 35 different global systems, slow shipping and limited scalability—challenges that made it hard to compete with industry giants even as they invested in innovations like a robotic warehouse.

Radwell implemented Epicor Prophet 21 to create a single source of truth for inventory, invoicing and accounting and to integrate with their Swisslog robotic warehousing. The result: 30–40% faster pick ratios, same-day shipping capability, quicker order processing and cash collection, improved customer service, and the capacity to scale operations while attracting tech-savvy talent.

Radwell International

John Janthor

Vice President of Information Technology