Case Study: Crystal Jade achieves faster month-end close and centralized inventory control with Epicor Kinetic

How Epicor Kinetic helped the Crystal Jade restaurant chain achieve efficiencies and improve month-end closing from 12 to seven working days

Crystal Jade is a Michelin-starred Singapore-based restaurant group operating over 120 outlets across Asia Pacific. The company struggled with disparate legacy systems for billing, inventory and accounting that required multiple manual data entries, hindered scalability, and left management without timely, consolidated financial and operational visibility.

Implementing Epicor Kinetic (ERP) centralized master data while preserving autonomy for individual restaurants, and included user-focused change management to secure buy-in. The solution improved data accuracy and forecasting, sped consolidated reporting and month-end close (from 12 to 7 working days), automated transactions to free staff for strategic work, and created a foundation for future growth.

Crystal Jade

Hoe Ziqian

Senior Regional Manager for Finance and Information Systems