Case Study: Hotel Indonesia Kempinski achieves streamlined finances and real-time reporting with Epicor iScala Hospitality

Hotel Indonesia Kempinski Selects Epicor iScala Hospitality to Streamline Its Business Processes

Hotel Indonesia Kempinski, the Kempinski group’s flagship five-star property in Southeast Asia with 807 staff, needed an integrated back-office system to support its rapid launch and ensure a true five-star guest experience. The hotel’s primary challenge was to streamline its entire financial process and consolidate disparate accounts and databases into a single system for automated, real-time consolidated reporting to its German headquarters.

Hotel Indonesia Kempinski implemented Epicor iScala for Hospitality, deploying a centralized shared-services model that integrates with the property management system and supports multi-currency, localized tax and multi-language requirements. The solution eliminated manual transaction entry, delivered real-time financial and operational reporting for daily revenue management and reconciliation, improved decision-making and operational visibility, and provided a scalable platform to support future growth.

Hotel Indonesia Kempinski

Ferita Tanudjaja

Director of Finance