Case Study: Hornung’s Do it Best Hardware and Rental achieves faster, more efficient repairs and doubles repair capacity with Epicor Eagle Service & Repair

Hornung - Customer Case Study

Hornung’s Do It Best Hardware and Rental, a hardware and rental store in Harrisburg, PA, faced a sudden surge in repair business after a competitor closed, doubling their service volume. Their previous rental-only software was slow and couldn’t track repair status, inventory use, or efficiently manage the higher customer flow, creating long wait times and difficulty answering customer inquiries.

Hornung’s implemented Epicor Eagle Service and Repair, fully integrated with their Epicor Eagle POS and inventory system, so repair tickets, parts usage and inventory adjustments are recorded in one place and orders can be tracked from drop-off to completion. The change cut lookup time from about five minutes to 15 seconds, increased technician throughput, generated roughly $350,000 in repair department sales, and delivered at least $5,000 in efficiency savings during the busy season, enabling the store to handle the increased volume and improve customer service.

Hornung

Bill Hornung

Co-Owner, Hornung's Do It Best Hardware and Rental