Case Study: Lee’s Home Center achieves increased productivity and improved repair tracking with Epicor Eagle N Series

Home Center Increases Productivity with Epicor Eagle N Series Solutions

Lee’s Home Center, a 65,000 sq. ft. hardware and home center near St. Louis operating since 1958, needed to boost efficiency and customer service—particularly by replacing manual, paper-based repair tracking and consolidating customer data to speed training and enable targeted marketing.

By upgrading to Epicor Eagle N Series and adding the Epicor Eagle Service & Repair module, Lee’s implemented an intuitive, Microsoft-style interface that’s easy to roll out and train on, centralized customer information for effortless e-mail marketing, and eliminated paper repair forms—improving service-ticket accuracy by about 80%, speeding status lookups, and delivering immediate productivity and customer-service gains.

Lee's Home Center

Dan Vogel

Manager, Lee’s Home Center