Case Study: Hoke Lumber achieves faster checkout, paperless efficiency, and happier customers with Epicor Eagle

Hoke Lumber - Customer Case Study

Hoke Lumber is a third‑generation, single‑location lumber and building materials supplier in Davidson, North Carolina (30 employees) that had relied on Epicor Dimensions for years but struggled with slow point‑of‑sale transactions, lengthy monthly statement runs, tape backups, inefficient inventory counts, and paper‑heavy processes that hurt customer service and internal productivity.

Migrating to Epicor Eagle — including Secure Data Backup — delivered immediate ROI: faster, multi‑terminal POS with remote manager overrides; statement runs reduced from 4 hours to 30 minutes with emailed statements; nightly backups completed in minutes and stored off‑site; invoices and signed special‑order quotes retrieved and emailed in seconds; and cycle counts and a full physical inventory completed in a day. The result: higher accuracy, lower paper and labor costs, smoother operations, and happier customers.

Hoke Lumber

Tammy Hoke

Secretary Treasurer, Hoke Lumber