Case Study: Hayward Tyler achieves major on-time delivery improvement and real-time visibility with Epicor ERP

Hayward Tyler - Customer Case Study

Hayward Tyler is a UK-based manufacturer of custom pumps and electric motors (est. 1815) with operations in the UK, China and the US. After running Epicor Vantage since 2000, the company faced an ageing ERP that lacked modern features, advanced scheduling and visibility into production bottlenecks — contributing to on-time delivery metrics as low as about 20%.

Hayward Tyler completed an 18-month upgrade to Epicor ERP (chosen for its SOA/.NET platform, clear upgrade path and in‑house supportability), including process mapping and extensive data cleansing. The new system added advanced planning, scheduling and real-time reporting, lifting on-time delivery to ~70% in year one and to 90% consistently thereafter, while improving visibility, agility and decision-making.

Hayward Tyler

Keith Herring

Head of IT, Hayward Tyler