Case Study: Alan McIlvain Company achieves faster order fulfillment and improved customer responsiveness with Epicor LumberTrack

Hardwood lumber company improves customer responsiveness and service with Epicor LumberTrack

Alan McIlvain Company, a Marcus Hook, PA–based hardwood lumber, millwork and wholesale distributor founded in 1798, needed to improve customer responsiveness and service. The company struggled with inaccurate and delayed inventory information, an inability to look up specific bundles or stock requests, paper-based order errors and limited reporting.

By implementing Epicor LumberTrack to centralize inventory, sales, purchasing and production data, Alan McIlvain gained real-time visibility down to individual bundles. The system enabled pre-selling, faster and more accurate order fulfillment, detailed product and millwork costing, and stronger reporting and audit trails—helping the company close orders faster, reduce mistakes and respond to customers more competitively.

Alan McIlvain Company

Lan McIlvain

Operations Manager, Alan McIlvain Company