Case Study: Noonan True Value Hardware boosts customer service and inventory control with Epicor Eagle Business Accelerator

Hardware retailer boosts customer service and improves inventory control with Epicor Eagle software

Noonan True Value Hardware, a single-location hardware and home center in Springfield, Illinois, faced operational inefficiencies, poor inventory control, system performance concerns and suboptimal customer service — issues highlighted when new PCI DSS credit-card standards prompted a systems review. The owner sought to tighten data security while also improving day-to-day operations and purchasing processes.

Epicor deployed Eagle software improvements and a two-day on-site Epicor Business Accelerator consultation to purge inactive SKUs, enable suggested-ordering, implement role-based security, and set up inventory monitoring. The changes boosted system performance and visibility, reduced errors, freed about eight labor hours per week on ordering, increased employee productivity and positioned the store for continued growth.

Noonan True Value Hardware

Matt Noonan III

Owner