Case Study: Hampton Lumber achieves automated EDI and major cost savings with Epicor HQXchange

Hampton Lumber - Customer Case Study

Hampton Lumber, a fourth-generation family-owned lumber company, needed a more scalable and reliable way to handle growing EDI demands as its business expanded. Its older in-house EDI setup relied on multiple third-party vendors, created manual work, and caused data entry and customer service challenges. Hampton Lumber was already using Epicor LumberTrack ERP and looked to Epicor for a better integrated solution.

Epicor implemented Epicor HQXchange to centralize EDI and connect directly with LumberTrack, supported by hands-on onboarding and training. The result was automated invoicing and order entry, improved data accuracy, faster issue resolution, and easier onboarding of new customers. Hampton Lumber also expects more than $2,000 in monthly savings, including about $25,000 annually from converting four trading partners to direct connections and eliminating duplicate vendor and mailbox fees.

Hampton Lumber