Case Study: Hartville Hardware achieves doubled special-order efficiency and higher inventory turns with Epicor Eagle

Hallmark leverages Epicor ERP as foundation for business growth

Hartville Hardware, a family-owned home center in Hartville, Ohio, manages more than 75,000 SKUs across a 305,000 sq. ft. store and struggled with limited visibility for buying decisions, an unautomated special orders department, and communication gaps on customer orders.

By implementing Epicor Eagle Compass and Eagle Advanced Special Orders, Hartville gained real-time reporting and streamlined order tracking, raising inventory turns from 2.1 to over 4, improving visibility across the business, and cutting special order search time from about 15 minutes to roughly one minute — a reported 100% process improvement.

Hartville Hardware

Howard Miller

Owner