Case Study: Hahn Automotive Warehouse, Inc. achieves 20% fewer errors and faster operations with Epicor Eagle (Epicor)

Hahn Automotive Warehouse, Inc. - Customer Case Study

Hahn Automotive Warehouse, a Rochester, NY–based automotive parts distributor operating about 90 company-owned stores and 80 jobber locations with roughly 1,000 employees, needed to preserve and enhance its high standards of customer service, reduce counter errors, and streamline multi‑store operations after a disappointing trial with another provider. The company sought a modern, easy-to-use point-of-sale and back-office solution that would empower staff, speed transactions, and improve parts accuracy across its network.

Hahn implemented Epicor Eagle for J-CON with the Cover-to-Cover electronic catalog, gaining a Windows-based POS and integrated e-catalog at every counter. The rollout cut back‑office time by about 30%, halved inventory counting steps, eliminated daily backups, and let stores close 30 minutes earlier; training time fell to four days to full proficiency (POS training ~30 minutes). Operational results included 20% fewer errors and 10% fewer returns, faster lookups, fewer callbacks, and improved customer information at the point of sale.

Hahn Automotive Warehouse, Inc.

Jeff Washburn

Director of MIS, Hahn Automotive Warehouse,Inc