Case Study: Guillen’s Enterprises, Inc. achieves 12% sales growth and 80% productivity gains with Epicor Eclipse

Guillen’s Enterprises, Inc. - Customer Case Study

Guillen’s Enterprises is a Miami-based supplier and distributor of plumbing, HVAC, and electrical products with a large showroom and more than 13,000 SKUs on site. Founded in 1973, the family-run business wanted to modernize with just-in-time delivery, online ordering and better web commerce, but its aging, unreliable accounting software didn’t integrate with other departments, crashed frequently, and forced duplicate books.

The company implemented Epicor Eclipse ERP in 2006 with about 80 hours of training and a smooth rollout; the “plug-and-play” system linked the online store, automated invoicing and improved visibility across departments. Results included a 12% sales increase in year one, a reported 80% productivity gain, dramatic reductions in order-processing and month‑end close times, fewer billing errors, better inventory control (restocking every 90 days vs. weekly) and cost savings from improved vendor discounting, positioning Guillen’s for future expansion and mobile use.

Guillen's Enterprises, Inc.

Veronica Guillen Simon

Vice President Guillen's Enterprises,Inc