Case Study: Washington Auto Parts & Hardware achieves scalable growth and competitive advantage with Epicor Eagle

Growing and Increasing Competitive Advantage with Epicor Eagle Solutions

Washington Auto Parts is a second‑generation, family‑owned automotive aftermarket and hardware business based in Johnstown, Ohio, operating 10 locations across the region. As the company pursued diversified growth—including entry into the hardware trade and expansion of repair and rebuilding services—it needed to scale efficiently, improve inventory control, reduce costs, and match the customer-facing capabilities of national competitors while retaining local responsiveness.

Washington implemented Epicor Eagle and related solutions (Compass analytics, LaserCat 3, EPX payments, and the iNet eBusiness suite) to automate inventory transfers, gain real‑time operational visibility, speed counter transactions, and provide online account access for commercial customers. The result was superior inventory management, lower labor and material costs, volume purchasing discounts, faster payments and invoicing, and a scalable system that supports multiple store models and ongoing growth.

Washington Auto Parts & Hardware

Mike Washington

Partner & Director of IT