Case Study: Griffin Ace Hardware achieves streamlined employee training and improved customer service with Epicor Training on Demand

Griffin Ace Hardware implements new training, leading to improved customer service

Griffin Ace Hardware is a Southern California retail hardware chain (three stores in Santa Ana and San Diego) known for helpful service and a broad product selection. As the business grew and added staff, training was tracked with handwritten group logs, making it difficult to scale, keep records up to date, and maintain consistent service—so the company needed a more efficient, modern training system.

Griffin implemented Epicor Training on Demand for company manuals, new-hire onboarding, safety, best practices and job-specific lessons. The self-paced, trackable modules improved skills and sped up onboarding, strengthened in-store communication, and freed managers from repetitive training—delivering measurable time savings and a more efficient, profitable retail operation.

Griffin Ace Hardware

Shannon Griffin

Carney,President, Griffin Ace Hardware