Case Study: Grand Hyatt Santiago achieves 30% faster processes and 20% improved inventory efficiency with Epicor iScala

Grand Hyatt Santiago Delivers Excellent Customer Service with Epicor iScala

Grand Hyatt Santiago, a luxury Hyatt property in Chile, needed to unify its diverse business units—rooms, food & beverage, kitchens and administrative functions—into a single, real-time system. Its legacy proprietary software was costly to maintain and limited integration, so the hotel sought a scalable, supported solution to improve operations and guest service.

The hotel implemented Epicor iScala as its accounting back office and for inventory and purchasing control, integrating it with front-desk and booking systems. The rollout delivered seamless interfaces across departments, 30% faster process times, 20% improved inventory rotation and stock management, stronger financial controls, and reliable 24/7 support—enabling consistent, high-quality service year-round.

Grand Hyatt Santiago

Federico Cerutti

Finance Director, Grand Hyatt Santiago