Case Study: Global Hyatt Corporation achieves centralized global accounting and reduced Shared Services workload with Epicor

Global Hyatt Corporation - Customer Case Study

Global Hyatt Corporation, a leading hotel group with over 365 properties in 45 countries, needed a centralized solution for its Shared Services Centre in Mainz to consolidate hotel processes and data, support multi‑client accounting, integrate disparate property systems, and tighten controls for regulatory compliance.

Hyatt implemented Epicor’s web‑services, multi‑client accounting solution (using Epicor Service Connect and integrated requisitioning) to interface nightly with hotel systems and consolidate financial, inventory and statistical data. The change cut administrative workload at the SSC, enabled role‑based access for improved Sarbanes‑Oxley controls, allowed ad‑hoc reporting via SnapSearch, and shortened new‑hotel onboarding to about four–six weeks while simplifying global assimilation.

Global Hyatt Corporation

Woldgang P. Baermann

Assistant Director of Finance