Case Study: Giles Foods achieves faster order handling and full traceability with Epicor Tropos ERP

Giles Foods - Customer Case Study

Giles Foods, a family‑owned UK manufacturer of frozen and chilled bakery products with sites in Milton Keynes, Telford and Warminster, experienced rapid post‑fire growth and targeted further expansion to around £40m turnover. The business was hampered by spreadsheets and manual processes that consumed reporting time, offered poor order visibility and struggled to meet growing EDI and production‑tracking demands, so it needed a seamless ERP to integrate sales, production and finance.

Giles implemented Epicor Tropos ERP with CODA Financials and reporting tools (COGNOS PowerPlay, Microsoft Access), completing ledgers, sales order entry and EDI integration in five weeks. The solution provided longer order‑book visibility, automated invoicing, full shop‑floor traceability and daily stock/cost insights—minimising lost invoices, improving planning and cost control, and enabling more competitive pricing to support continued growth.

Giles Foods

Andy Willis

Financial Controller, Giles Foods