Case Study: Miller Hardware Company achieves increased GMROI and reduced costs with Epicor Professional Services

Gains margin and reduces costs with Epicor Professional Services

Miller Hardware Company is a fourth‑generation, family‑owned hardware and home center business based in Valdosta, Georgia, operating three diverse locations (commercial, industrial supply, and retail). Although the company had used Epicor Eagle for more than 25 years, it struggled to fully realize its technology investment—facing inconsistent processes across sites, weak inventory management, and difficulty managing three distinct businesses on a single system.

By engaging Epicor Professional Services to standardize processes and better leverage Eagle, Miller consolidated operations on one system and improved workflow end‑to‑end. Results included a 2% increase in GMROI, higher gross margins through real‑time pricing, better inventory turns with consistent A/B item availability and removal of low‑value stock, improved reporting and exception monitoring, and labor savings from eliminating multiple purchasing and back‑office positions.

Miller Hardware Company

Dutton Miller

Owner