Case Study: Hoffman's Supply achieves improved pricing and inventory accuracy and faster checkout with Epicor Eagle

Gains after switching back to Epicor Eagle

Hoffman’s Supply & Garden Center is a 30‑year family‑owned hardware, garden and rental business in Long Valley, New Jersey (15 employees, 1 store) that needed to cut costs while keeping pricing and inventory accurate and delivering excellent customer service. After briefly switching from Epicor Eagle to RockSolid POS to save money, the team encountered usability problems and an inventory import error that jeopardized data and checkout efficiency, prompting a return to Epicor.

By reinstating Epicor Eagle and adding Eagle Business Advisor, Epicor Payment Exchange and Training on Demand (plus professional services), Hoffman’s regained easy access to sales and inventory data, streamlined price and inventory imports, and eliminated manual card‑payment reconciliation. The changes improved pricing and inventory accuracy, reduced monthly reconciliation time (saving roughly two hours a month and avoiding thousands of manual entries), cut cashier errors and sped up checkout, restoring operational efficiency and support.

Hoffman's Supply

Michael Harrington

Owner