Case Study: West Kentucky Rural Electric Cooperative Corporation achieves faster, more efficient document automation with Epicor

Future-Minded Utility Powers Progress with Smart, Easy-to-Use, ROI-Creating Content Management Solution

West Kentucky Rural Electric Cooperative Corporation, a rural electric cooperative serving more than 32,000 members in Western Kentucky, was struggling with a cumbersome legacy document management system, paper-based processes, slow invoice approvals, and hard-to-find records. The company needed a more modern, scalable way to manage documents and workflows, and chose Epicor’s DocStar content management solution and Intelligent Data Capture (IDC).

Epicor implemented DocStar and IDC to digitize and automate document workflows, integrate with WKRECC’s ERP and billing systems, and create a centralized digital repository. The results included AP processing time dropping from 10 days to 4 days, manual data entry falling by 85%, invoice approval cycle times shrinking by 67%, and PO issuance speeding up by 80%. WKRECC also estimated savings of 1,000 hours annually, $50,000 in direct cost reductions, and about $100,000 in total annual benefit.

West Kentucky Rural Electric Cooperative Corporation

Heather Foley

VP of Administration & Finance