Case Study: Fulford achieves error-free orders and smarter inventory management with Epicor Eagle

Fulford - Customer Case Study

Fulfords, a family-owned lumber, building materials and hardware retailer in Owen Sound, Ontario, operates two very different stores (a gourmet kitchenware/luxury bathware/hardware shop and an independent RONA lumber center). Faced with a tough economy, paper-based special-order processes, limited inventory visibility across locations, and inefficient back-office work, the company needed a way to manage distinct product lines while improving accuracy and reducing costs.

By implementing Epicor Eagle, Fulfords centralized purchasing and distribution, introduced automatic stock-balancing and real-time special-order tracking with alerts, and automated invoicing and document management. The result: errors in special orders were eliminated, inventory levels were optimized across stores, back-office staffing for invoicing dropped from three people to one, and the business gained the flexibility and visibility to grow while maintaining customer service.

Fulford

Jim Fulford

Owner, Fulford