Case Study: Star Lumber & Supply Co. achieves 95% faster window quotes and real-time delivery tracking with Epicor BisTrack

Fourth-Generation Lumber and Building Materials Business Sees Great Progress With Epicor BisTrack Software

Star Lumber & Supply Co. is a nearly 80-year-old, fourth‑generation lumber and building materials company based in Wichita, Kansas (8 locations, ~325 employees). Facing a need to replace its home‑grown system to stay competitive and support growth, the company sought better sales order entry, delivery tracking, and real‑time access to operational data.

Star implemented Epicor BisTrack (including BisTrack Delivery and Journey Planner) with GPS integration, delivering a smooth rollout and immediate gains: window quote entry time fell by about 95% (from roughly 1.5 hours to 3–4 minutes), errors and re‑keying were eliminated, sales staff gained 4–5 hours/day to pursue new business, delivery visibility and photo proof became real‑time, dashboards and smart views improved purchasing and reporting, and the company saved hundreds of man‑hours.

Star Lumber & Supply Co.

Patrick Goebel

President